Seller Score System

Accnest evaluates sellers across 3 separate metrics. Each one measures a different dimension of performance:

Metric	Measures	Based on
Star Rating (1–5)	Buyer satisfaction	All-time history
Trust Score (0–100)	Recent selling quality	Last 90 days
Level (1–8)	Accumulated experience	All-time history

All 3 metrics are displayed on your seller profile. Buyers see them before deciding to purchase — higher scores mean more buyer confidence.

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Star Rating (1–5 Stars)

The simplest metric. After each completed order, buyers can rate you from 1 to 5 stars with an optional comment.

Your average rating is shown on your profile and on every product listing. Only buyers who have completed a purchase can leave a rating — no fake reviews possible.

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Trust Score (0–100)

The Trust Score combines multiple factors into a single number, reflecting your recent selling quality (last 90 days). It updates automatically after each completed order.

What goes into the Trust Score?

Factor	Weight	What It Measures
Average star rating	25%	How buyers rate you
Order completion rate	25%	What % of orders complete successfully (no refunds or disputes)
Delivery speed	20%	How quickly you deliver relative to your stated deadline
Order volume	15%	How much selling experience you have
Dispute rate	10%	Fewer disputes = higher score
Account status	5%	Verification status, penalty history, time on platform

Example

Seller A — 8 months active, 120 orders, verified:

• Rating: 4.6 stars → strong

• Completion: 42/45 orders in the last 90 days → 93%

• Delivery: mostly on time → good

• Experience: 120 orders → extensive

• Disputes: only 1 out of 45 orders → very low

• Account: no violations, verified, 6+ months active

→ Trust Score: ~91 — Excellent

Seller B — 1 month active, 8 orders, unverified:

• Rating: 4.2 stars → decent

• Completion: 7/8 orders → 87%

• Delivery: slightly slow at times

• Experience: only 8 orders → limited

• Disputes: 0 → good

• Account: not yet verified

→ Trust Score: ~75 — Good

Trust Score Tiers

Score	Level	Badge
90–100	Excellent	🟢 Green
75–89	Very Good	🔵 Blue
60–74	Good	🟡 Yellow
40–59	Average	🟠 Orange
0–39	Poor	🔴 Red

If you haven't yet completed 5 orders, the system shows "New Seller" instead of a score.

How Delivery Speed Is Scored

The system compares your actual delivery time to your stated commitment:

Delivery Time	Score
Less than half your committed time	Highest score
Within the deadline	Good score
Close to the deadline	Average score
Past the deadline	Low score

Example: Product committed to deliver within 24 hours.

• Delivered in 6 hours → well under half → highest score

• Delivered in 20 hours → within deadline → good score

• Delivered in 23 hours → close to deadline → average score

• Delivered in 30 hours → overdue → low score

💡 Tip: Instant delivery products (from automated inventory) always score highest since delivery is immediate.

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Seller Level (1–8)

Level reflects your accumulated experience over your entire history — unlike Trust Score which only looks at the last 90 days. You earn experience points (XP) through completed orders, and XP determines your level.

How Do You Earn XP?

Action	XP Earned
Successful order completion	XP earned (higher-value orders = more XP)
Buyer leaves 5-star review	+5 XP bonus
Buyer leaves 4-star review	+2 XP bonus
Delivered in less than half the committed time	+3 XP bonus

How Do You Lose XP?

Action	XP Lost
Losing a dispute	−15 XP
Order refunded	−5 XP
1–2 star review	−3 XP
Admin penalty	−20 XP

Example

A good order: $50 sale, delivered early, buyer left 5 stars:

• Order completed: +17 XP

• 5-star review: +5 XP

• Early delivery: +3 XP

• Total: +25 XP for one order

A bad order: $10 sale, buyer left 2 stars:

• Order completed: +10 XP

• 2-star review: −3 XP

• Total: +7 XP — much less

Losing a dispute: $20 order disputed and you lose:

• −15 XP — heavy hit, takes many good orders to recover

Level Table

Level	Title	XP Required	Additional Requirements	Estimated Time
1	Newcomer	0	—	—
2	Starter	100	5+ orders	~2 weeks
3	Active	300	20 orders + Trust Score ≥ 40	~1 month
4	Trusted	700	50 orders + Trust Score ≥ 60	~2.5 months
5	Established	1,500	100 orders + Trust Score ≥ 70	~5 months
6	Veteran	3,000	200 orders + Trust Score ≥ 75	~10 months
7	Elite	6,000	500 orders + Trust Score ≥ 80	~1.5 years
8	Master	12,000	1,000 orders + Trust Score ≥ 85	~3 years

Estimated time based on an average seller: 5 orders/day, ~$20/order, 4.5-star average.

Leveling Up Requires All 3 Conditions

XP alone isn't enough. To level up, you need:

1. Enough XP — earned through completed orders

2. Enough completed orders — demonstrating experience

3. Sufficient Trust Score — recent performance must be up to standard

Example: You have 800 XP and 60 completed orders, but a Trust Score of only 55. You can't reach Level 4 (requires Trust Score ≥ 60). Once your Trust Score hits 60 → you automatically level up.

When Is Your Level Frozen?

If your Trust Score drops below the requirement for your current level, your level gets frozen:

• You don't lose the level (XP is permanent)

• But your level shows "Frozen" on your profile

• You don't get the benefits of that level

• Once your Trust Score recovers → level automatically unfreezes

Example: You're Level 5 (requires Trust Score ≥ 70), but several recent disputes have pushed your score down to 65. Level 5 is frozen. Once you improve and hit 70 again → Level 5 is restored.

Anti-Gaming Protections

Accnest has anti-fraud mechanisms to ensure levels reflect genuine performance:

Diminishing XP for high-volume days:

• First 3 orders: full XP

• Orders 4–10: half XP

• Orders 11+: sharply reduced XP

→ Selling consistently every day is always better than cramming orders into one day.

Same buyer capped at 3 orders/week for XP:

• If one buyer places 5 orders from you in a week, only the first 3 count for XP

• Prevents self-purchasing to game your score

What If You Go Inactive?

If you have no orders for 90 days:

• You don't lose your level or XP

• Your profile shows an "Inactive" badge

• When a new order comes in → badge is removed automatically

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Summary — How to Score Higher

Goal	What to Do
Higher star rating	Sell as described, deliver quickly, resolve disputes promptly
Higher Trust Score	Fewer disputes, fewer refunds, on-time delivery, more completions
Higher level	Sell consistently every day, maintain quality over the long run

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💡 Quick Questions

When does the Trust Score update? Automatically after each completed order, each new review, or when a penalty changes. No action required from you.

If I sell less in a given month, will my Trust Score drop? Trust Score is based on the last 90 days. Selling less but with good quality keeps your score high. If you're completely inactive for 90 days, the system shows "Inactive" instead of a score.

Can my level go down? No. XP is permanent and levels never decrease. But if your recent quality drops (low Trust Score), your level gets frozen until you improve.

What do buyers see on my product listings? Buyers see: average star rating, Trust Score (with color badge), level, total orders completed, and the verified badge (if applicable). All of this helps them decide whether to buy.