Opening a Dispute
If the order you received is wrong, not working, or you never received anything at all — you have the right to open a dispute. Your funds are protected until the issue is fully resolved.
Dispute Process Overview
When Should You Open a Dispute?
Account credentials are wrong (email/password won't log in)
Account is not working or has been banned
Order doesn't match the product description
Credentials were already sold to someone else (duplicate)
Didn't receive the order within the committed timeframe
⚠️ Important: Open your dispute within the review window (24–72 hours after receiving your order). After this window closes, the system automatically releases payment to the seller.
How to Open a Dispute
Step 1: Go to Dashboard → Orders and click on the order with the issue.
Step 2: Click "Open Dispute".
Step 3: Select a reason: Wrong Information / Not Working / Didn't Receive Order / Duplicate / Other.
Step 4: Describe the issue and attach evidence — screenshots of the error, or anything that demonstrates the problem.
Step 5: Click Submit. Funds are frozen immediately — nobody can touch them.
💡 Tip: The clearer your evidence, the faster the issue gets resolved. Include screenshots of the login error showing the account info and error message.
Resolution Process
After you submit a dispute:
1. Funds are frozen — no one can withdraw them, including the seller.
2. The seller has 24 hours to respond. They can agree to a refund, or submit evidence to counter the claim.
3. Both sides can negotiate. You and the seller can each propose a way to split the funds (full refund, partial refund, or full payment to seller). If both parties agree → resolved immediately.
4. If no agreement is reached → either party can request admin intervention. The admin reviews all evidence from both sides and makes a final decision.
Possible outcomes:
Full refund to you
Partial refund to you, remainder to the seller
Full payment to the seller (if the order was as described)
Evidence Can't Be Faked
Delivery records are captured automatically — the time of delivery, the content that was sent. Nobody can alter or delete these records, including Accnest. The truth doesn't depend on anyone's word — the system has all the data needed to verify what happened.
Every dispute resolution leaves a paper trail. Nothing gets handled behind closed doors.
💡 Quick Questions
Does opening a dispute cost anything? No. It's completely free — no charge.
My account stopped working a few days after receiving it — what do I do? Open a dispute within the review window (24–72 hours after receiving the order). Once that window closes, the system has already released payment to the seller and refunds are no longer possible. Funds in your wallet are always yours — only the amount paid for this specific order is affected.
What if the seller doesn't respond? After 24 hours with no response from the seller, the admin will review the evidence you submitted. Seller silence typically works against them.
I discovered the account I bought is illegal (stolen, linked to someone else's personal data) — what do I do? Open a dispute immediately. Accnest will refund you and take action against the violating seller. Trading someone else's personal accounts is illegal — you are not held liable if you report it promptly upon discovery.
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