Managing Orders
Your order management page shows all incoming orders — their status, details, and what action (if any) is needed from you.
Order Lifecycle
Order Statuses
Funds Held
Buyer has paid, funds in escrow
Deliver (manual) or await auto-delivery (instant)
Delivered
Order delivered, in review window
Wait — buyer is checking
Completed
Buyer confirmed or window expired
Done — funds released to you
In Dispute
Buyer opened a dispute
Respond within 24 hours
Refunded
Buyer received a refund
Review what went wrong
Overdue
You missed the delivery deadline (manual)
Buyer was automatically refunded
Manual Delivery
For manual delivery products, you need to send the information to the buyer through the order chat:
Step 1: Go to Dashboard → Orders, select an order with "Funds Held" status.
Step 2: Enter the account details in the delivery field.
Step 3: Click "Mark as Delivered".
Step 4: The system records delivery proof — the timestamp is logged automatically and cannot be faked.
⚠️ Important: Deliver within your committed timeframe. If you miss the deadline, the buyer receives an automatic refund and you lose the order.
Handling Disputes
Buyer opens a dispute → funds frozen → you have 24 hours to respond.
How to respond:
Review the dispute reason and evidence the buyer submitted
If the buyer is right → agree to a refund (full or partial)
If the buyer is wrong → submit counter-evidence (screenshots of delivery, timestamps, chat history)
Both parties can negotiate — propose a split, buyer agrees → resolved
If no agreement → request admin intervention
Delivery proof is recorded automatically — timestamps cannot be faked. You have evidence if the buyer's dispute is unfounded. Every dispute resolution decision leaves a trail. Nothing is handled secretly.
💡 Tip: Respond quickly with clear evidence. Sellers who go silent for 24+ hours are generally at a disadvantage when the admin reviews the case.
Automatic Delivery — No Management Needed
For instant delivery products, the system handles everything. You just need to:
Keep your inventory stocked
Monitor stock levels on your dashboard
Restock before it runs out
Order arrives → auto-delivered → proof recorded → review window → funds auto-released to you. All automatic.
💡 Quick Questions
If a buyer opens a dispute, am I charged a fee? If the buyer wins the dispute (full refund) → no fee is charged. Fees are only applied to the amount you actually receive.
What if the buyer neither confirms nor opens a dispute? After the review window (24–72 hours), funds are automatically released to you. Buyer inaction = implicit acceptance.
Can I see whether the buyer has checked their order? No. But you can see the order status — "Delivered" means it's in the review window; "Completed" means it's done.
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