# Buying a Product

Buying on Accnest only takes a few steps - faster than ordering food online. This guide walks you through everything from selecting a product to completing payment.

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## Purchase Flow Overview

```mermaid
flowchart LR
    A(Choose tier) --> B(Set quantity)
    B --> C(Click Buy Now)
    C --> D{First purchase?}
    D -->|Yes| E(Authorize wallet access)
    D -->|No| F
    E --> F(Confirm payment)
    F --> G{Delivery type}
    G -->|Instant ⚡| H(Receive order in 3–5 seconds)
    G -->|Manual 🕐| I(Wait for seller to deliver via chat)
```

***

## Step-by-Step

### Step 1: Choose a Tier

Many products have multiple pricing options. For example:

* "1 Month - $3.99"
* "3 Months - $9.99"
* "1 Year - $29.99"

Click the tier you want - it'll be highlighted to confirm your selection.

### Step 2: Set a Quantity

Default is **1**. If you need more (for example, buying 3 accounts at once), use the **+** and **−** buttons to adjust.

The total price updates automatically as you change the quantity.

> ⚠️ Each product has a maximum order quantity per purchase. If you can't increase further, you've hit the limit.

### Step 3: Click "Buy Now"

Click the **"Buy Now - $X.XX"** button. The system checks:

* Whether your wallet balance is sufficient
* Whether the product is in stock
* Whether you're signed in

If you're not signed in, the login form will open - sign in, then click Buy Now again.

If your balance is too low, the system will notify you and prompt you to [add funds](https://accnest.gitbook.io/docs/en/buyer-guide/08-wallet#deposit).

### Step 4: Authorize Wallet Access (First Purchase Only)

**This only happens the first time you make a purchase.**

The system needs you to confirm that it can deduct funds from your wallet. This is a standard security step - similar to authorizing a payment app the first time you use it.

Click **"Confirm"** in the dialog that appears. Future purchases will skip this step automatically.

### Step 5: Confirm Payment

The system shows a final confirmation screen. Click **"Confirm"** one more time to complete the purchase.

The button will show **"Processing..."** - wait a few seconds.

### Step 6: Receive Your Order

**Instant delivery ⚡** - account credentials, keys, or files appear on screen within 3–5 seconds. You can also view them anytime in your order detail page.

**Manual delivery 🕐** - you're taken to the order page. The seller will deliver via **chat** within their committed timeframe (e.g., within 2 hours). You'll receive a notification when it's ready.

***

## After Buying

You have **24 to 72 hours** (depending on the product) to check your order. During this time:

* Test the credentials or account you received
* If everything's good → [confirm receipt](https://accnest.gitbook.io/docs/en/buyer-guide/buyer-guide/05-confirm-delivery)
* If there's an issue → [open a dispute](https://accnest.gitbook.io/docs/en/buyer-guide/buyer-guide/06-open-dispute) right away - your funds are protected

> ⚠️ **No need to rush.** Only confirm when you've tested and are satisfied. Once you confirm, refunds are no longer possible.

***

## Common Errors

| Error Message                   | Cause                             | What to Do                                                                                                                       |
| ------------------------------- | --------------------------------- | -------------------------------------------------------------------------------------------------------------------------------- |
| "Insufficient balance"          | Not enough funds in wallet        | [Add more funds](https://accnest.gitbook.io/docs/en/buyer-guide/08-wallet#deposit)                                               |
| "Out of stock"                  | Seller's inventory is depleted    | Find a similar product from another seller                                                                                       |
| "Processing..." taking too long | Slow network or system congestion | Wait a bit longer, then check your [Orders](https://accnest.gitbook.io/docs/en/buyer-guide/buyer-guide/04-manage-purchases) page |

***

**💡 Quick Questions**

**Can I cancel an order after buying?** No. Once payment is confirmed, orders cannot be cancelled. However, if there's an issue with what you received, you can open a dispute.

**Will I lose my money if there's a system error?** No. Funds are held by the system - if an error occurs, the money is automatically returned to your wallet.

**I completed the purchase but can't find my order?** Go to **My Account → My Purchases**. If it still doesn't appear after 5 minutes, contact support via chat.

**Are there any hidden fees?** No. You pay exactly the price listed on the product page - nothing extra.